Privacy Policy

Who we are. Livian Technology Group, LLC, a Texas limited liability company doing business as Ceibaro ("Ceibaro," "we"). 5333 E Mockingbird Ln, Suite 147, Dallas, TX 75214. support@ceibaro.com.

This policy covers ceibaro.com and the Ceibaro application. Ceibaro is software for businesses. How we handle the data a customer puts into Ceibaro is also governed by our Terms of Service.

1. What we collect

• Account information: name, work email, company, role, and how you sign in (email and password, or Google or Microsoft).
• Demo bookings: name, work email, company, and anything you add when you book a demo.
• Access requests: name, work email, company, role, accounting system, monthly deposit volume, and what you tell us about your cash application process.
• Customer data: bank transaction files you upload (dates, amounts, descriptions, and any account details the file contains); invoices and customer records you upload or import; remittance information; and the decisions your team makes in Ceibaro, including who approved each match.
• QuickBooks Online data: see section 4.
• Usage and technical data: product events (for example, "a file was uploaded" or "a match was confirmed") with counts, not the contents of your transactions or invoices; error reports; browser type; and IP address. These are linked to your user ID and email.
• Cookies and local storage: used to keep you signed in and for product analytics. We don't use advertising cookies.

2. How we use it

• To provide Ceibaro: match deposits to invoices, show the evidence for each match, and post the entries your team approves to your accounting system.
• To support you, keep Ceibaro secure, and block automated abuse.
• To improve Ceibaro's matching. We may combine data from many companies into statistics that can't be linked to any company or person, and use them to train Ceibaro's own matching models. This never includes QuickBooks Online data or anything derived from it (section 4). We never show one company's data to another, and never give your data to anyone else to train their models. Your company can opt out by emailing support@ceibaro.com; after that we stop using your data this way, though models already trained aren't retrained. Opting out doesn't change how Ceibaro works for your company: features that learn from your team's own decisions for your own workspace, such as remembered customer aliases, keep working.
• To contact you about your account, and to schedule and follow up on demos.

We do not sell your data, and we do not use it for advertising.

3. Who we share it with

Service providers that run Ceibaro for us, under written agreements that require them to protect the data:

• Supabase: database, sign-in, and server functions, hosted on Amazon Web Services in the United States.
• Vercel: hosting for the website and application.
• Cloudflare: network security, and bot checks on our sign-in and access-request forms.
• PostHog: product analytics and error tracking.
• Resend: account emails, such as sign-up confirmations and password resets, and access-request notifications.
• GitHub: storage of our database backups.
• AWS Key Management Service: key management that holds our encryption keys, and no customer data.

Tools we use to talk with prospects and customers:

• Calendly, to schedule demos.
• Attio, to keep track of sales conversations.
• Google Workspace, for email.

We also share data with:

• Google or Microsoft, only if you choose to sign in with them.
• Intuit, when you connect QuickBooks Online (section 4).

We store your data in the United States. We may also disclose information when the law requires it, or to a buyer or successor if Ceibaro's business is sold or merged, under this policy's protections.

4. QuickBooks Online

When your company connects Ceibaro to QuickBooks Online, you authorize the connection through Intuit's sign-in.

• What we read: customers; open invoices and their balances; payments, credit memos, and deposits; the accounts and items needed to post entries; and company settings such as currency. We don't read bank feed data from QuickBooks.
• What we write: only entries your team approves in Ceibaro: payments applied to invoices, credit memos, and deposits.
• Connection credentials: stored encrypted and never sent to your browser.
• Models: we never use QuickBooks data, or anything derived from it, to train, tune, or otherwise develop any AI or machine-learning model, ours or anyone else's, and we never combine it with other companies' data. We use it, including with AI, only to provide Ceibaro to your company.
• Test records: We retain a limited set of de-identified transaction examples and customer-confirmed allocations to verify the correctness of our matching logic and prevent regressions in the service we provide to the customer they came from. Each customer's records are kept separately, are never used to develop AI or machine-learning models, and are deleted with the rest of that customer's data.
• Retention: we keep QuickBooks data while your company is connected and subscribed.
• Disconnecting: if your company disconnects Ceibaro from QuickBooks in Ceibaro, we stop accessing your QuickBooks data right away, delete the connection credentials, and delete the records we imported from QuickBooks from our live systems within 7 days. If you remove Ceibaro inside QuickBooks instead, that ends our access; we delete the credentials and the imported records within 7 days of you signing in to Ceibaro and confirming the disconnect. They will be gone from backups within 30 days after that. A connection that stops working, for example because a sign-in expired, is not a disconnect: we ask you to reconnect and keep the data meanwhile. A disconnect deletes the records we imported from QuickBooks, including invoices whose matches you've already exported. Deposits whose matches weren't exported go back to Unmatched, and exported matches stay in Transaction History.
• Deleting on request: email support@ceibaro.com. We delete from our live systems within 7 days, and the data will be gone from backups within 30 days after that.
• What Intuit sees: Intuit receives the requests we make to your QuickBooks company and the entries we post there. We don't send Intuit any other data. Ceibaro does not process QuickBooks data on Intuit's behalf; we process it for your company. Intuit handles its own data under the Intuit Global Privacy Statement.

5. Security

See how we protect your data. If a security incident affects your data, we will notify your company without undue delay, and as the law requires.

6. Retention

We keep customer data while your subscription or free trial is active. Your company can ask us to delete all of it at any time: we delete it from our live systems within 7 days, and it is gone from backups within 30 days after that. Because Ceibaro can't work without that data, the request also closes your company's account. A subscription ends at the end of the period already paid for, and a free trial ends on the end date we give you in writing. When a subscription or free trial ends for any other reason, we delete customer data from our live systems within 30 days, and backups follow within 30 days after that. We keep demo-booking and access-request information until you ask us to delete it. Product analytics don't contain your transaction contents.

7. Your choices

Email support@ceibaro.com to access, correct, export, or delete your information, or to opt out of model training. We respond within 30 days; deletion follows the schedule in section 6. If your information is in Ceibaro because your employer uses it, your employer controls that data and we pass your request to your employer's account owner, the person who manages its Ceibaro account. Records of who approved each match are part of your employer's audit trail and are deleted with the rest of its data.

8. Children

Ceibaro is for businesses and isn't directed at children.

9. Changes

When we change this policy, we update the date above. We tell customers about material changes by email before they take effect.

10. Contact

support@ceibaro.com, or the address above.